You may be asked
I currently show these registrations as active in your records: HPD-634446; HPD-9443574HPD-122228. Please update the status of these so I can send you the new unlock key.
This means go to each of your installations of HICSOAP, determine their registration numbers (In the MAIN MENU, the registration number is in the upper right corner), and compare them to those given in the list. Let us know if the given registration numbers correspond to installations that are working. Also let us know if you have installations with different registration numbers. Essentially we want a list of all active registration numbers and to compare it against our list of active registration numbers. This way it helps us to keep our records straight. This is important because we only allow three active installations per purchase of HICSOAP PROFESSIONAL. And we we track the installations through registration numbers.