Network Connection Problem

If you are having difficulty importing from the IOL MASTER or configuring HICSOAP PROFESSIONAL to import from the IOL MASTER then I recommend using FILE EXPLORER (not Internet Explorer) to access the appropriate shared folder over the network. The folder will be something like \\Iolmxxxxx\Export where xxxxxx is a number that varies with the device. Using FILE EXPLORER, double click that IOL MASTER computer and you'll be prompted to login. The password is listed in the bundled documentation. If you can login then you know that your workstations is correctly networked with the IOL MASTER and you can proceed to trying to configure our program, HICSOAP PRO, to use this connection. Or if you are having difficulties importing, you will know that the problem is not a problem with the networking.

Our program "rides" on top of Windows networking. So if you can't get the required connectivity to work using FILE EXPLORER, then it doesn't make sense to try doing it with HICSOAP PROFESSIONAL. Instead, you should consult your network administrator and IOL MASTER technical support.

Different Networks/Subnets

It is possible for the IOL MASTER and the HICSOAP workstation to be on different subnets but it requires a network IT consultant to appropriately configure your routers and relevant computer firewalls. As mentioned above as soon as FILE EXPLORE on the HICSOAP workstation can access the shared folder on the IOL MASTER computer, then HICSOAP will be able to also and therefore able to import the data.

Some points

  • When you map a network drive or connect to a shared folder on another computer, you are prompted for the username and password. On the dialog box where you enter the username and password, there is a check box labeled "remember login information". Failing to check that box will result in the network connection failing to work in the future. If you aren't aware of this it can be confusing when your network connection to the IOL MASTER mysteriously fails in a day or two.

  • Sometimes the NETBIOS name of the IOL MASTER, e.g. \\IOLM34576, doesn't work and you have to use the IP address, e.g. \\ This, of course, would require configuring the IOL MASTER with a static IP address OR configuring your DHCP server to always hand out the same IP address to the IOL MASTER - this can be done via the MAC address of the IOL MASTER.

  • The network adapter on the HICSOAP workstation requires the SMB protocol and TCP/IP v4.