Send Database

When there are problems with the program, it can be helpful to send the database to support so that we can look directly at the problem. There are two ways to do it. The automatic way and the manual way.

Automatic Way

Click the Send button.

Manual Way

This is how to send your database manually.

  1. All the data in your program is stored in one file ending in ".hdf". Determine what that file is.
  2. Close all installations of HICSOAP.
  3. Find the file and send/upload/email it to Please read this for help with sending.