Support

[I do my best to make this accurate but the only official pricing information is on hicsoap.com. -Andrew]

A Gold or Platinum Subscription is necessary to receive Updates (new IOLs, bug fixes, new features, etc. ), Unlock Keys, and Technical Support for our Software.  

Details

• Gold is $300 per year and provides email support and program updates.

• Platinum is $400 per year and it is the same as Gold plus it provides phone support.

• For Platinum, you can renew for a 2 year period for $775.00, saving $25.00. Or you can renew for a 3 year period for $1150.00, saving $50.00.

• You only need 1 subscription per business regardless of how many installations you have.

• If a business has a locations in two different cities then each location needs a separate subscription.

• When you buy a subscription, it lasts for 1 year from date of purchase.

Buying HICSOAP

The purchase of HICSOAP Professional or Deluxe - not support but the actual program - comes with 90 days of a complimentary Platinum Subscription. This provides email and telephone support as well as access to new program updates. After the 90 day period, an Annual Subscription is required for technical support and updates to the program.

Citrix/Terminal Server

The Citrix/TerminalServer license includes Platinum Support.

Purchase

You can purchase a subscription at hicsoap.com. See screenshot below.