Anti-Virus

Because HICSOAP is not well known or widely used compared to programs like Microsoft Word, files that are part of the installation are sometimes deleted by anti-virus programs because of a false-positive virus detection. In that case, it may look like the HICSOAP program has disappeared or it may not work properly.

Of course, that doesn't mean that our program or your computer couldn't be infected by a virus which infects our "hicpro.exe" program. So if your security software reports a problem, it's recommended you consult your IT professional.

To get your anti-virus program to play nice, either disable it all together or configure it not to scan the "C:\Program Files (x86)\Holladay" folder. Then re-install HICSOAP.

You can verify the location of the HICSOAP program by right-clicking the associated Desktop icon and clicking PROPERTIES.

Here is an example of an antivirus having Quarantined the Hicsoap program because it mistakingly thought that it was a virus.

Here is an example of Norton Anti-Virus detecting HICSOAP as a virus

Essentially Symantec is reporting that our program is infected with a virus.

Norton is quite aggressive in flagging programs as virus. We had to contact them several times to have them add our program in their 'good list' and they do it, at least for a while. I think their algorithm gets 'confused' since we change the setup program name to include the version number. We are trying to figure this one out, but I am not sure we have a good solution yet.

So, in conclusion, this report from Symantec is a false positive, i.e. Symantec reports it as a virus but it isn't.

Here is an example of Bitdefender flagging our program as a virus