After installing the latest version, you may notice that when you run the program that it's still the old version. When you install a new version, the old version is not replaced - it's still there and available to run. Hence, after installing the new version, it's possible to still run the old version. So some effort may be necessary to run the new version instead of the old. There are two possible causes of the new version not running -
The shortcuts on the DESKTOP point to an older version.
The program regardless of whether you have paid for support, does NOT think you have paid for support and therefore refuses to run the new version you just installed and is defaulting back to the previous version.
So to fix it,
Delete all HicSOAP shortcuts and icons on the Desktop and TaskBar.
In the Windows START menu find the program "HicSoapPro Latest Version" and copy that shortcut to the DESKTOP. Once things are working you can simply click (or double click) that icon normally but for now, please right-click it and select RUN AS ADMINISTRATOR. Using that shortcut will guarantee that you get the latest installed version when you run it.