Move

This explains how to to move an installation of HICSOAP PROFESSIONA/DELUXE from one computer to another.

We allow 3 active installations for each purchase. We keep track of the number of active installations via the registration code. So if you want to uninstall from one computer and install on another, please do the following so that our records of active registrations can be updated appropriately.

non-networked situation

To move a HIC.SOAP PROFESSIONAL or DELUXE (non-networked situation requiring moving database file) installation please do the following

  1. Backup program on old installation. MAIN MENU -> UTILITIES -> DATABASE -> BACKUP
  2. Download from hicsoap.com and install on new computer. When asked indicate that you want to use a new, blank database.
  3. Transfer database backup file created in step #1 from old to new computer.
  4. Restore database from backup on new computer. MAIN MENU -> UTILITIES -> DATABASE -> RESTORE. Please don't restore from a backup file on a network drive or USB flash drive. For inexplicable reasons, that sometimes doesn't work. Please first copy the backup file to the hard drive with the new installation. And then restore from that file.
  5. Verify that new installation is working well. You get 30 days of free use before trial expires.
  6. On old installation, run the Registration Removal. MAIN MENU -> UTILITIES -> REMOVE REGISTRATION. Then email the removal code to support@hicsoap.com.
  7. Unlock: Email registration code to support@hicsoap.com from new installation to get new unlock key.

networked situation with database file on server

To move a HIC.SOAP PROFESSIONAL or DELUXE (networked situation with database file on server) installation please do the following

  1. Backup database. MAIN MENU -> UTILITIES -> DATABASE -> BACKUP. You won't use backup. It's for safety.
  2. Determine location of database file. This can be determined from MAIN MENU -> DATABASE ->PATIENT DATABASE FILE (at top of screen)
  3. Determine current working version number. The version number is in upper left hand corner of MAIN MENU and is in the form of a date like 2010.0624
  4. Download from hicsoap.com.
  5. Install on new computer. When asked indicate that you want to use database file determined in step #2
  6. If the version number of the new installation is different then the other installations you'll need to update the other installations. This is done simply by running the installation program that you downloaded in step #4.
    1. It is a waste of time to update any installations of HICSOAP PROFESSIONAL that you won't be using. It's only necesasry to update installations on computers that will be accessing the same database that will be accessed by the new installation from step #5.
  7. Verify that new installation is working well. You get 30 days of free use before trial expires.
  8. On old installation, run the Registration Removal. MAIN MENU -> UTILITIES -> REMOVE REGISTRATION. Then email the removal code to support@hicsoap.com.
  9. Unlock: Email registration code to support@hicsoap.com from new installation to get new unlock key.

Support Issue

Please keep in mind that you need to have a license for the the version that you have install on the new computer. If you don't have a support subscription and you download a recent release of HICSOAP from hicsoap.com, then 30 days after installation it will stop working. At that point your options are to purchase a support subscription or to uninstall and install a version that you are licensed for.